Readable by Right: Why Leeds Health Appointments Need Accessible Formats as Standard
A standard-print letter or an automated phone reminder can quietly erase an appointment for a deafblind patient in Leeds. This article explains what the Accessible Information Standard requires, where the routine breaks down between GP practices and hospitals, and the low-cost fixes that make accessible formats the default rather than a favour. It closes with a checklist patients can use when registering an access need.
